AUX LODGES DU MAS DE NADAL

TERMS OF SALE

SALES TERMS AND CONDITIONS

Any booking implies acceptance of the domain regulations as well as the Sales Terms and Conditions outlined below:

PITCHES
The fee for 1 or 2 persons includes the pitch for a tent, a vehicle (on the parking), access to the campsite facilities. One night is calculated from 2pm to noon the next day. Beyond this time, an additional night will be invoiced. A maximum of 6 persons are authorised on a pitch. The structure of the domain is not suitable for children under 13 years old. Unaccompanied teenagers below 18 will not be accepted.
In order to confirm a booking, a 30% down payment will be required as a deposit.

RENTALS : LODGES
Includes the rental accommodation for the number of persons indicated on the contract, parking for one vehicle. The cost of cleaning at the end of your stay is included.Due to the fragility of the decoration in the Lodges, children below 13 years are not allowed. Unaccompanied teenagers below 18 will not be accepted.
In order to confirm a booking, a 30% down payment will be required as a deposit.

ANIMALS
Only dogs and domestic cats on a leash are allowed (1st and 2nd categories dogs are prohibited on the domain). They must be tattooed, with up-to-date vaccines. They must not be left alone in the rentals, tents or cars. They are allowed in the restaurant. Access to the pool is not allowed.

PAYMENT
Upon reception of your reservation form and down payment (payment can be made by Credit Card or Bank Transfer), we will send you a rental contract confirming your reservation, subject to available space, the balance is payable at least 30 days before the start date of your stay, together with your booking number.
Caution : if payment is not made in time, your reservation will be considered as having been cancelled, subject to the cancellation clause hereafter.

LATE ARRIVAL AND EARLY DEPARTURE
In the event of late arrival or early departure with regards to the reservation dates, no refunds can be made and the total cost of the stay will have to be paid.
We will hold a pitch or rental for 24 hours from the scheduled arrival date. Beyond this period, the pitch or rental will be released; in order to avoid any disappointment please inform us if your arrival is delayed.

CANCELLATION
By Aux Lodges du Mas de Nadal : in the event of cancellation of stay by the site, except for events beyond our control which forces us to cancel stays for reasons of safety or security, the client will be refunded the full amount of any payments made with the deductions applicable for administrative fees and any services already consumed. Such cancellation may not give rise to any claims for compensation.
By the client: in the event of cancellation and therefore non fulfilment of this contract:
– More than 30 days prior to your arrival date, the full amount of the deposit will be retained. – Less than 30 days prior to your arrival date, the full duration of the reservation is payable. – In the event of early departure, the full duration of the reservation is payable.

CANCELLATION INSURANCE
Unforeseen circumstances may force you to cancel your stay. The cancellation costs can be insured through an insurance policy from www.campez-couvert.com that you can subscribe directly through Aux Lodges du Mas de Nadal. This optional guarantee costs 2.7% of the reservation fee.
The insurance policy provides for the refund of any expenses due to cancellation of your stay or early departure due to unforeseen circumstances, within the conditions laid out in the contract. Do refer to www.campez-couvert.com for more details.

INSURANCE
Campers are covered by the campsite civil liability policy throughout their stay for any physical or material damage caused by the campsite. Clients should equally be covered by a civil liability policy and insurance for their vehicle, tents and equipment. Aux Lodges du Mas de Nadal may not be liable for any losses, theft or damage to personal belongings within the campsite or inside rental accommodation.

DEPOSIT
For rental accommodations : 50€ for cleanliness & 200€ for the accommodation content are payable upon arrival (by credit card only), these deposits are returned at the end of your stay with deductions made for any missing or broken items and if the accommodation is not satisfactorily cleaned.

ABSENCE OF RIGHT TO WITHDRAW
In accordance with article L.121-19 of the French consumer code, the campsite informs its customers that the sale of accommodations services provided on a specific date or in line with a specific timeframe is not subject to provisions regarding a withdrawal period.

RIGHT TO APPEAL TO TELEMARKETING
You have the right to use the registration list of appeal to telemarketing (article L. 223-2 of the French consumer code). To use this right, please visit the website www.bloctel.gouv.fr.

MEDIATION OF CONSUMER DISPUTES
Under the provision of the French Consumer Code regarding « the consumer dispute mediation process » (article L 612-1), the customer is entitled to use for free the mediation service. The mediator « consumer law » thus propose is:
MEDICYS – 73 Boulevard de Clichy – 75009 PARIS – 01 49 70 15 93
www.medicys.fr – contact@medicys.fr

IMAGE USE
You expressly authorise Aux Lodges du Mas de Nadal to use, without any form of compensation, photographs of you or your children which may be taken during your stay, for the purpose of the domain publicity on any form of support.

PERSONAL DATA
In accordance with the legislation in force since 25th May 2018 regarding the protection of personal data,m and for the collection of personal data contained in the booking contract, the customer has a right of access, rectification and deletion of the data concerning him by sending his request to : by email lodges@masdenadal.com or by post to Aux Lodges du Mas de Nadal, Mas de Nadal, F-46330 Sauliac-sur-Célé.

RULES OF PROCEDURE
The rules are posted at the entrance. Anyone entering the domain must respect it. In case of breaking the rules of procedure management or his representative reserves the right to expel the involved clients without notice.